Legal

Refund Policy

Last updated: July 25, 2026

This Refund Policy explains when refunds may be available for subscriptions to Eduzentra Education Consultancy CRM software. Please read this policy carefully before purchasing. Effective date: July 25, 2026.

1. Overview

We want you to be confident in your purchase. This policy sets out the conditions under which subscription fees may be refunded. By subscribing to Eduzentra, you agree to this Refund Policy in addition to our Terms & Conditions.

2. Free Trial

If a free trial is offered, no payment is charged during the trial period. You may cancel before the trial ends to avoid conversion to a paid subscription. Once a trial converts to a paid plan, standard billing and refund rules below apply.

3. 7-Day Money-Back Guarantee (First Subscription)

For first-time paid subscribers on standard cloud plans (Silver, Platinum, or Gold), we offer a 7-day money-back guarantee from the date of the initial paid subscription charge, provided:

  • The refund request is submitted within 7 calendar days of the first successful payment.
  • The account has not been used for bulk messaging, spam, or activity that violates our Terms & Conditions.
  • The request is made by the account owner or authorized billing contact.

Approved refunds under this guarantee are processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

4. Renewal and Subsequent Billing Periods

Subscription renewals (monthly, quarterly, or annual) are generally non-refundable once the billing period has started. You are responsible for cancelling before the renewal date if you do not wish to continue.

We do not provide partial refunds for unused time within an active billing period, except where required by applicable consumer protection law.

5. Non-Refundable Items

The following are typically non-refundable:

  • Setup fees, custom development, or one-time onboarding charges (unless otherwise agreed in writing).
  • Third-party costs such as WhatsApp Business API credits, SMS charges, or domain/SSL fees paid to external providers.
  • Data migration services already performed.
  • Self-hosted or enterprise licenses after license keys or server credentials have been delivered, unless a separate written agreement states otherwise.
  • Accounts suspended or terminated for breach of Terms & Conditions.

6. Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation stops future renewals but does not automatically entitle you to a refund for the current billing period unless covered by Section 3 or applicable law.

After cancellation, you retain access until the end of the paid period unless otherwise stated in your plan.

7. Plan Downgrades and Upgrades

Upgrades take effect immediately or at the next billing cycle as shown at checkout. Downgrades typically apply at the next renewal date. Price differences from plan changes are not refunded retroactively unless required by law.

8. Billing Errors and Duplicate Charges

If you believe you were charged incorrectly or charged twice for the same period, contact us within 30 days of the charge. Verified billing errors will be corrected with a full refund of the erroneous amount.

9. Chargebacks

If you initiate a chargeback or payment dispute with your bank without contacting us first, we may suspend your account while the dispute is investigated. We encourage you to email support so we can resolve billing issues directly and faster.

10. How to Request a Refund

To request a refund, email us with:

  • Account email and company name
  • Invoice or transaction reference
  • Reason for the refund request
  • Date of original payment

Send requests to info@eduzentra.com with the subject line "Refund Request". We aim to respond within 2 business days.

11. Contact

For refund or billing questions:

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