Privacy Policy
Last updated: July 25, 2026
1. Scope of This Policy
This policy applies to visitors of eduzentra.com, prospective customers, account holders, authorized users of our CRM platform, and individuals who contact us through forms, email, phone, or WhatsApp. It does not apply to third-party websites linked from our platform.
2. Information We Collect
We may collect the following categories of information:
- Identity and contact data: name, email address, phone number, company or consultancy name, job title, and country.
- Account and billing data: login credentials, subscription plan, billing address, payment status, and transaction references (payment card details are processed by our payment partners, not stored by us).
- Usage and technical data: IP address, browser type, device information, pages visited, referral source, session logs, and CRM activity metadata.
- Communications: messages you send via contact forms, demo requests, support tickets, email, or WhatsApp.
- Customer-uploaded data: leads, student profiles, applications, documents, and communications stored in the CRM by your organization as part of our software service.
3. How We Use Your Information
We use personal information to:
- Provide, operate, maintain, and improve our CRM software and website.
- Respond to demo requests, sales inquiries, and customer support.
- Process subscriptions, invoices, and account administration.
- Send service-related notices, product updates, and onboarding communications.
- Monitor platform security, prevent fraud, and enforce our terms.
- Analyze usage trends to improve features and user experience.
- Comply with applicable legal, tax, and regulatory obligations.
We send marketing communications only where permitted by law and, where required, with your consent. You may opt out of promotional emails at any time.
4. Customer Data and Data Processor Role
When you use Eduzentra CRM, your organization may upload student and lead data ("Customer Data"). For that data, you are the data controller and we act as a data processor, processing Customer Data only on your documented instructions to deliver the service, unless otherwise required by law.
You are responsible for obtaining valid consent and lawful bases from students and leads before collecting and processing their data in the CRM.
5. Legal Bases for Processing (Where Applicable)
Depending on your location, we rely on one or more of the following legal bases: performance of a contract, legitimate interests (such as improving our services and securing our platform), compliance with legal obligations, and consent where required.
6. Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Cloud hosting and infrastructure providers that help us operate the platform.
- Payment processors for subscription billing.
- Email, analytics, customer support, and scheduling tools (such as contact forms, analytics, or demo booking integrations).
- Professional advisers, auditors, or authorities when required by law or to protect our rights.
All third-party service providers are required to handle data securely and only for authorized purposes.
7. Data Retention
We retain personal information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and meet legal obligations. When you close your account, we delete or anonymize data within a reasonable period unless retention is required by law or legitimate business needs (such as billing records).
8. Security
We implement administrative, technical, and organizational measures including access controls, encryption in transit, secure cloud infrastructure, regular backups, and monitoring designed to protect personal and Customer Data. No method of transmission or storage is 100% secure; we encourage you to use strong passwords and restrict account access within your team.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies for essential functionality, preferences (such as theme settings), analytics, and session management. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
10. International Transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border data transfers consistent with applicable data protection laws.
11. Your Rights
Depending on applicable law, you may have the right to access, correct, update, delete, restrict, or object to processing of your personal data, and to data portability or withdrawal of consent. To exercise these rights, contact us using the details below. We may verify your identity before fulfilling requests.
12. Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal information directly from children under 16. If you believe a child has provided us personal data, please contact us so we can take appropriate action.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated by email or in-product notice where appropriate.
14. Contact Us
For privacy-related questions or requests:
- Email: info@eduzentra.com
- Phone: +919088792675
- Address: Mumbai, Maharashtra, India
You may also reach us through our contact page.